Hampton Inn Lockport - Buffalo

1. Q: What are your hours of operation?

A: Our business is open Monday to Friday from 9:00 am to 6:00 pm, and Saturday from 10:00 am to 4:00 pm. We are closed on Sundays.

2. Q: How can I contact customer support?

A: You can reach our customer support team via email at [email protected] or call us at +123-456-7890. We are available 24/7 to assist you.

3. Q: What is your return policy?

A: We accept returns within 30 days of purchase. The item must be unused and in its original packaging. Please contact our support team to initiate a return.

4. Q: Do you offer international shipping?

A: Yes, we ship internationally. Shipping rates and times vary depending on the destination. You can find more details on our Shipping Policy page.

5. Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email. You can use this number on our website to track your package.

6. Q: Can I change or cancel my order after it has been placed?

A: If your order has not yet been processed, you can change or cancel it by contacting our customer service team. Once the order is processed, we cannot make changes.

7. Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For more details, visit our Payment Methods page.

8. Q: How do I reset my password?

A: To reset your password, click on the “Forgot Password” link on the login page. You will receive an email with instructions to reset your password.

9. Q: Are your products covered by a warranty?

A: Yes, all our products come with a one-year warranty against manufacturing defects. Please refer to our Warranty Policy for more information.

10. Q: Do you offer gift cards?

A: Yes, we offer digital gift cards in various denominations. You can purchase them directly from our website.

11. Q: Can I return or exchange a gift?

A: Yes, gifts can be returned or exchanged within 30 days of purchase with the original receipt or gift receipt. Please contact our customer service for assistance.

12. Q: Do you have a physical store location?

A: Yes, we have stores in several cities. Visit our Store Locator page to find the nearest location.

13. Q: What are the check-in and check-out times at your hotel?

A: Check-in is from 3:00 pm, and check-out is by 12:00 pm. Early check-in and late check-out are subject to availability.

14. Q: Is there parking available at your facility?

A: Yes, we offer free parking for our guests. There are also accessible parking spots available.

15. Q: How do I make a reservation?

A: You can make a reservation through our website, mobile app, or by calling our reservations team at +123-456-7890.

16. Q: Do you have special rates for corporate or group bookings?

A: Yes, we offer special rates for corporate and group bookings. Please contact our sales team for more information.

17. Q: What amenities are included in the room?

A: All our rooms include free Wi-Fi, a flat-screen TV, a mini-fridge, and complimentary toiletries. For more details, please check our Room Amenities page.

18. Q: Are pets allowed at your hotel?

A: Yes, we are a pet-friendly hotel. An additional fee may apply. Please review our Pet Policy for more details.

19. Q: How can I provide feedback about my experience?

A: We value your feedback. You can submit your comments through our Contact Us page or directly email us at [email protected].

20. Q: Do you offer any discounts or promotions?

A: Yes, we offer seasonal discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated.